At Chris & Ana’s Smokehouse, we take pride in the quality of our seasonings and want you to be satisfied with your order.

Food Product Returns

Because our seasonings are food products and are blended fresh to order, we cannot accept returns of seasoning products once they have been shipped or delivered.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, has been opened or compromised during shipping, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and, when applicable, photographs of the product and packaging so we can review the issue.

If we determine that an item was damaged in transit, defective, or shipped incorrectly, we may provide a replacement or refund at no additional cost to you.

Order Cancellations

Because our seasonings are blended fresh to order, please contact us as soon as possible if you need to cancel an order. If production of your order has not begun, we will make every reasonable effort to cancel the order and issue a refund. Once production has begun, cancellation may not be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by Chris & Ana’s Smokehouse or a product damaged during shipment.

Returns

Please do not mail food products back to Chris & Ana’s Smokehouse unless we specifically instruct you to do so. For food-safety reasons, returned food products cannot be restocked or resold.

Catering Orders

Catering orders are governed by the cancellation and refund terms stated in the applicable catering agreement and are not covered by this retail product return policy.

Contact Us

If you have a problem with an order or have questions about this policy, please contact Chris & Ana’s Smokehouse through our website Contact page and include your order number when applicable.